Seattle Area Business Communication Services

Business Communication Services

"Best Service In The Puget Sound Area"

Business Small Office, Key Or PBX Telephone Systems
Economical - Dependable - Professional - Your Turn-key, One-stop Shop
Call Your Local Office:
206-623-1870 - Seattle, WA (King County)
425-233-6161 - Bellevue, WA (Eastside / King County)
360-733-1895 - Bellingham, WA (Whatcom County)
425-265-1117 - Everett, WA (North Snohomish County)
425-778-9885 - Lynnwood, WA
(King County / Snohomish County / Seattle WA)
360-336-9904 - Mount Vernon, WA
(Skagit County, Whatcom County, North Sound)

Northern Telecom Nortel Networks Key Telephone Systems

Fast Dispatch - 24 Hour Service
Business Communication Services
  • Business Telephone Systems / Office Phone System
  • PBX & Key System
  • Service, Sales & Repair
  • Local Service Territory

We provide local service, installation and repair for Northern Telecom / Norstar telephone systems including the Norstar CICS (Compact ICS), Norstar MICS (Modular Integrated Communications System), Norstar 616 and 824 Business Telephone Systems. We also support DR5 and DR4 software service for the Norstar Flash, Startalk Flash, NAM (Norstar Applications Module) and Call Pilot voicemail systems, RAD (remote access device) and analog port modules and STAs. We stock spare modules, components, parts and replacement for repair or service to your existing Norstar Meridian telephone system.

We have been in business servicing the local, Washington State business community for almost 15 years. We specialize in local maintenance, repair and troubleshooting of AT&T, Lucent and Avaya Telephone Systems for your office. Call us for service today!

Please Call Us Now To Service Or Repair Your AT&T Lucent Merlin BIS Telephone System

  • General
  • Processors Installation
    and Programing Manuals
  • Telephones and
    User Guides
  • Voice Mail Install
    & Program Manuals
  • Feature
    Codes List
  • Feature Codes & General
    Telephone System Usage

Northern Telecom first marketed and manufactured the product line under the SL-1 PBX or PABX large business telephone system. This evolved from the Meridian Norstar to the Nortel Norstar product line. First in size was the Meridian Norstar 616. This supported 6 incoming CO lines and 16 digital telephone extensions however, caller ID and voicemail were not supported. There is however a retrofit caller ID adapter that would all the passage of Caller ID data to the various M7310, M7324, M7100, M7208 small office telephone sets.

The next version of the Norstar Telephone System was the 824. This was an expandable office telephone system which would accommodate 8 incoming CO lines and 24 digital display speakerphone telephones installed. This as well as all the other Norstar Meridian product lines installed supported Music on Hold, External Paging and Page Horns and depending on the supported software level Flash or Startalk Voicemail as well with a standard installation. The Norstar Meridian 824 was also expandable to support Copper Expansion Modules to further grow in size supporting medium and large configurations. DR5 software with Disconnect Supervision (DS) is required to support an internal voicemail unit.

The Norstar CICS, also marketed under the name for Norstar Networks Compact ICS, ranges in size from a starting installer configuration with 4 incoming Central Office telephone lines and 8 digital display office telephones to as large as 8 incoming lines and 24 digital telephone extensions after initial installation. The size supported for the Norstar CICS is dependent upon the number of DS or CI trunk cartridges (line expansion cards) and software cartridge service or PCI card inserted into the CICS's PCI slot. Each DS or CI trunk module supports 4 incoming lines for service. The difference between the DS and the CI trunk module is that the CI supports Caller ID installation and the DS does not. The Norstar Compact ICS supports Startalk, Flash and Call Pilot Voicemail Systems. Other installations may vary.

The Norstar MICS (Modular Integrated Communications System) comes in a 0x16 configuration. This means that out of the box is supports no incoming telephone lines but 32 digital telephone extensions. The incoming CO lines are added by adding DS or CI trunk line cards to the system. The system can then be expanded by adding copper or fiber optic expansion modules. The system grows quite large and supports Startalk, Flash, Call Pilot and NAM (Norstar Application Module) Voicemail Systems.

The telephone models supported by the Norstar product line are all backwards compatible meaning that any telephone model is supported by any telephone system version installed. For example the newest telephone model which is the T7316E or T7316 can be used on the earliest 3X8 Norstar system. In addition, the earliest telephone such as the M7324 or the M7310 can be serviced and utilized on a BCM or MICS or CICS telephone system control module or KSU.

We maintain, service and repair all makes and models of business telephone system and small office telephone system Norstar releases.

Norstar Meridian 824, CICS and MICS Installation and Programming Manual Downloads

Nortel Phone Compact CICS 7.1
Compact CICS 7.1 Installation and Programming Guide (Size: 6.20 MB)
Compact CICS 7.1 Programming Record (Size: 2.03 MB)
Compact CICS 7.1 System Coordinator Guide (Size: 2.60 MB)
Modular MICS 7.1
Modular MICS 7.1 Installer Guide (Size: 6.20 MB)
Modular MICS 7.1 Programming Record (Size: 2.03 MB )
Norstar 824 DR5 Installation and Programming Manual (Size: 5.16 MB)
T7406 Cordless Handset Installation Guide (Size: 588 KB)

Feature Code List

Feature 0 Speed Dial
Feature 1 Send Message
Feature 2 Ring Again
Feature 3 Call Conference
Feature 4 Call Forward
Feature 5 Last No. Redial
Feature 60 Page- General
Feature 61 Page - Sets
Feature 62 Page - External Speakers
Feature 63 Page All
Feature 64 Line Pool
Feature 65 View Message
Feature 66 Voice Call
Feature 67 Save No.
Feature 68 Class of Service
Feature 69 Priority Call
Feature 70 Transfer
Feature 74 Call Park
Feature 75 Group Pickup
Feature 76 Directed Pickup
Feature 77 Call Duration Timer
Feature 78 Dialing Pause
Feature 79 Exclusive Hold
Feature 82 Call Camp
Feature 83 Privacy on Lines
Feature 84 Redirected Line
Feature 85 Do Not Disturb
Feature 86 Background Music on S
Feature 88 Block Voice Call
Feature 801 Call Queuing
Feature 802 Group Listen
Feature 803 Display Date & Time
Feature 811 Caller ID Info
Feature 812 View Call Log
Feature 813 Manual Call Log
Feature 815 Deletes Call Log Items
Feature 871 Night Service
Feature # Cancels a Feature
Feature *0 Button Inquiry
Feature *1 Erases Feature
Feature *2 Programs Autodial Key
Feature *3 Programs Feature Key
Feature *4 Program Speed Dial
Feature *6 Ring Type
Feature *7 Contrast Display
Feature *80 Ringer Volume
Feature *81 Move Lines
Feature *82 Dialing Mode
Feature *84 Call Log
Feature *85 Assign Call Log Password
Feature *89 Release
Voice Mail
Feature 980 Leave Message
Feature 981 Open Mailbox
Feature 982 Norstar Voice Mail Direct
Feature 983

Feature 986 Interrupt


Common Feature Codes and Usage

Using Norstar Features

Using a Norstar Feature

  1. Press [Feature] and enter the desired feature code on the dial pad, or press a programmed memory button.
  2. Follow the display messages. On a two-line display telephone, some features are also available on display buttons.

Programming Memory Buttons - Return to list

  • You can program memory buttons for one-touch access to frequently used features.
1. Press [Feature] [*] [3].
2. Press the memory button that you want to program.
3. Press [Feature] and enter the feature code on the dial pad.
  • You can also program frequently dialed numbers, using the following codes:
  • [Feature] [*] [1] external autodial: Store an external telephone number for one-touch dialing. (using an access code if required).
  • [Feature] [*] [2] Internal autodial: Store an internal intercom number for one-touch dialing.
  • See your telephone User Card for details. You cannot program line, incoming line group, intercom, answer, or Handsfree/Mute buttons.

Norstar Features

Button Inquiry [Feature] [*] [0] - Return to list

  • Check what is programmed on any button. Use when labeling buttons.
  • Press [Feature] [*] [0]. Press any button.

Call Forward [Feature] [4] - Return to list

  • Send your calls to another telephone in your Norstar system.
  • Press [Feature] [4]. Follow the prompts in your display.
  • Press [Feature] [#] [4] to cancel.

Call Park [Feature] [7] [4] - Return to list

  • Press [Feature] [7] [4] to put a call on hold so that it can be picked up from any telephone in your Norstar system.
  • The display shows a three-digit retrieval code.
  • To retrieve a parked call, press [intercom] and dial a retrieval code on any telephone in your Norstar system.

Call Pickup - Directed [Feature] [7] [6] - Return to list

  • Answer any ringing telephone.
  • Press [Feature] [7] [6] and dial that telephone's extension number.

Call Pickup - Group [Feature] [7] [5] - Return to list

  • Answer a call that is ringing at another telephone in your pickup group. The external call that has been ringing longest is answered first.
  • Contact the UW Technology Service Center if you need a call pickup group established.

Conference [Feature] [3] - Return to list

Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press [Feature] [3].
5. Press the line or intercom button of the first held call.
6. Press [Rls] to end the conference call.

To remove yourself from a conference permanently (unsupervised conference):

• Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)

To put a conference on hold:

* Press [Hold]. The other two callers can still talk to each other.

To split a conference:

* Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].

To disconnect one party:

* Press the line or intercom button of the caller you want to disconnect, then press [Rls].
* Press the line or intercom button of the remaining caller to resume your conversation.

To independently hold two calls:

* Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.

Contrast Adjustment [Feature] [*] [7] - Return to list

  • Adjust the contrast of your display.
  • Press [Feature] [*] [7], then press a number from [1] to [9] (depending on you telephone). Press [Hold] to set your choice.

Do Not Disturb [Feature] [8] [5] - Return to list

  • To cancel press [Feature] [#] [8] [5]
  • When you are not on a call prevent all incoming calls, except priority calls, from ringing at your telephone. When you are on a call, block an incoming priority call.

Hold [Hold] - Return to list

• Temporarily suspend a call.
• To retrieve a held call, press the line button for the held call.
Exclusive Hold
* [Feature] [7] [9] or [Feature] [Hold]
* Temporarily suspend a call and prevent other telephones from picking it up.

Last Number Redial [Feature] [5] - Return to list

• Automatically redial the last external telephone number that you dialed.

Link [Feature] [7] [1] - Return to list

*Use to transfer callers to a telephone number.
* While on first call, press [Link]. Wait for dial tone.
* Dial next number, and hang up or wait for party to answer.
* If party answers, announce call, press [Link], and hang up.
* If no answer, press flashing line button to return to first call.
Note: Use Transfer to transfer callers to an intercom number

Long Tones [Feature] [8] [0] [8] - Return to list

  • Generate a tone for as long as you hold down a button. This is used to communicate with devices like fax or answering machines. Long tones are in effect only for your current call.

Messages [Feature] [1] - Return to list

• Send a message to a Norstar telephone's display.
• Press [Feature] [1]. Enter the intercom number to send message to.
• Press [Feature] [#] [1] to cancel the message.
To view and reply to your messages:
* Press [Feature] [6] [5].
* Press [*] and [#] to view your message list.
* Press [0] to call the person who left you the message.
To erase a message:
1. Press [Hold] while viewing a message.

Page [Feature] [ 6] [0] and code (1 to 3) and zone (0 to 6) - Return to list

• Make a page announcement through either the internal (code1) or external (code2) speakers, or both (code 3). Zone 0 pages all zones.
* Internal Page
* [Feature] [6] [1] and zone (0 to 6)
* Make a page announcement to all, or to a specific group of Norstar telephones, through the telephone speakers. Zone 0 pages all zones.
*External Page
* [Feature] [6] [2]
* Make a page announcement through an external loudspeaker system.
* Internal and External Page
* [Feature] [6] [3] and zone (0 to 6)
* Make a page announcement through both your Norstar telephone speakers and an external loudspeaker system. Zone 0 pages all zones.

Pause [Feature] [7] [8] - Return to list

• Program in an external autodial sequence to insert a 1.5 second delay.
• For pulse dialing: [*] also inserts a 1.5 second delay.

Priority Call [Feature] [6] [9] - Return to list

• Interrupt a person who is on a call or using Do Not Disturb.
• A person on another call can press [Feature] [8] [5] to block your priority call.

Ring Type [Feature] [*] [6] - Return to list

• Select a distinctive ring to help differentiate between your telephone and others nearby.
1. Press [Feature] [*] [6]
2. Enter the ring type number (1 to 4).
3. Press [Hold]

Ring Volume [Feature] [*] [8] [0] - Return to list

• Make your telephone ring so that you can adjust the volume. You can also adjust the volume any time your telephone rings.
• Press [Feature] [*] [8] [0]. Press your volume bar up or down.

Saved Number Redial [Feature] [6] [7] - Return to list

• Save a number to redial later. Enter the code while you are on a call that you have dialed to save the number. Enter the code when you are not on a call to redial the saved number.

Speed Dial [Feature] [0] - Return to list

• Dial an external telephone number using a two-digit code. There are two types of speed dial codes: system (01 to 70) and personal (71 to 94). System speed dial codes can be used from any Norstar telephone in the system. They are assigned by your system coordinator.
• Personal speed dial codes are used exclusively at your telephone.
1. To Make a Call Using a Speed Dial Code:
1.Press [Feature] [0].
2). Enter the two-digit code for the number (01 to 70 for system speed dial, 71 to 94 for personal speed dial).
2. To Program Personal Speed Dial Numbers:
1. Press [Feature] [*] [4]
2. Enter a two-digit code from 71 to 94.
3. Specify the external line by pressing a line button, a line pool button, or the intercom button. If you don't specify the external line, the system automatically chooses a line for the call.
4. Dial the telephone number you want to program (up to 24 digits).
5. Press [Hold].
6. Record the code and number you have just programmed.
7. You cannot program personal speed dial numbers while someone else is programming your Norstar system.

Time [Feature] [8] [0] [3] - Return to list

• Briefly display the time and date while you are on a call.

Transfer [Feature] [7] [0] - Return to list

• Send a call to another telephone within your Norstar system.
1. Make or answer a call,
2. Press [Feature] [7] [0] (or press the [Transfer] button below your display).
3. Dial the intercom number where you want to transfer the call to.
4. Stay on the line if you wish to speak to the person first.
5. Press [Rls] to complete the transfer.
• If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.
Note: Use Link to transfer callers to a telephone number

Voice Call [Feature] [6] [6] - Return to list

• Make a voice announcement or begin a conversation through the speaker of another Norstar telephone without first making the other telephone ring.

Voice Call Deny [Feature] [8] [8] - Return to list

• Prevent your telephone from receiving voice calls.
• Do Not Disturb ([Feature] [8] [5]) also prevents your telephone from receiving calls.
Providing the following Services;
Telephone Systems, Telephone System, Phone Systems, Phone System, Office Phones, Office Phone, Service, Repair, Install, Installation, Lease, Office Cabling, Telephone Cabling, Cat-3 Cabling, Cat-5 Cabling, Cat-5e Cabling, Cat-6 Cabling, Office Wiring

For the following Manufacturers;
AT&T, Avaya, Business Telephone Systems, Comdial, Inter-tel, Key System, Lucent, Mitel Business, Norstar, Nortel Networks, Northern Telecom, PBX, Vertical, Vodavi

Additional Services we Provide;
VoIP, Voice over IP, Service and Maintenance Agreements.

For the Following Puget Sound Locations;
Snohomish County, Washington
Arlington, Bothell, Snohomish, Brier, Darrington, Edmonds, Everett, Gold Bar, Granite Falls, Index, Lake Stevens, Marysville, Lynnwood, Mill Creek, Monroe, Mountlake Terrace, Mukilteo, Stanwood, Sultan, Woodway
King County, Washington
Auburn, Bellevue, Bothell, Burien, Carnation, Clyde Hill, Covington, Duvall, Federal Way, Issaquah, Kenmore, Kent, Kirkland, Lake Forest Park, Medina, Mercer Island, Newcastle, North Bend, Redmond, Renton, Sammamish, Sea-Tac, Seattle, Shoreline, Snoqualmie, Tukwila, Woodinville
Skagit County, Washington
Anacortes, Burlington, La Conner, Mount Vernon, Sedro Woolley,
Whatcom County, Washington
Bellingham, Blaine, Everson, Ferndale, Lynden, Nooksack, Sumas
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